Returns & Exchanges
At CandyBrands.eu, we prioritize the freshness and safety of our food products; therefore, returns are generally accepted for damaged or incorrect items within 14 days of delivery. Due to health and hygiene regulations, perishable goods cannot be returned once the original seal is broken.
Notify Our Team
Contact our customer support at [email protected] within 14 days of receipt, providing your order number and a brief explanation of the issue.
Provide Documentation
For damaged or defective food items, please attach clear photographs of the product and the shipping packaging to help us process your claim quickly.
Prepare the Shipment
If a return is authorized, ensure the items are securely packed in their original, unopened packaging to prevent further damage during transit.
Receive Refund or Replacement
Once we inspect the returned goods at our Crevel Europe GmbH facility, we will issue a full refund to your original payment method or ship a replacement within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing