Frequently Asked Questions
Everything you need to know about your favorite snacks and sweets.
Where does CandyBrands.eu ship to?
We currently ship to all European Union member states. Shipping costs and delivery times vary depending on the destination country and order weight.
How do you ensure the freshness of the products?
At Crevel Europe GmbH, we manage our inventory with a strict First-In-First-Out (FIFO) system and store all products in climate-controlled warehouses to ensure they arrive in perfect condition.
What payment methods do you accept?
We accept a wide range of secure payment options including major credit cards (Visa, Mastercard), PayPal, Sofort, and direct bank transfers for wholesale orders.
Can I return food items if I change my mind?
Due to health and safety regulations regarding perishable goods, we cannot accept returns on food items unless they arrive damaged or are incorrect. Please contact our support team within 48 hours of delivery if there is an issue.
Do you offer wholesale pricing for businesses?
Yes, as part of Crevel Europe GmbH, we specialize in B2B distribution. Please contact our sales department via the 'Wholesale' link in the footer to set up a business account.
How can I track my sweet delivery?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's portal to monitor your shipment's progress.